Please review the following policy before purchasing our portraits and animal paintings.

Portrait Cancellation & Return

• Cancellations or returns after production or final approval are not accepted.
• If corrections are needed at the final approval stage, we will handle them accordingly.

Shipping Damage

• If damage occurs during shipping, returns or reshipment will be provided.
• Handling of shipping damage will be within the coverage of the carrier.

Returns for One-of-a-Kind Animal Paintings

• If damage occurs during shipping, a refund will be provided.
• Refunds are handled within the carrier’s coverage.

Other

• Returns for reasons other than those listed above are not accepted.
• Please handle all items with care.
• For inquiries, please use our contact form.

※This policy is based on the most recent information. Any updates will be reflected on this page.